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  • BBEmployee
    Apr 8, 02:42 PM
    I'm a current employee at Best Buy and thought I'd offer my two cents on a few issues.

    First, I don't really like Best Buy. I got a job there to work for around 4 hours a week to get the generous discount. It's particularly generous when dealing with open-box items. Even so, I am miserable leading up to heading in and I do not enjoy the time that I spend there. Thankfully, I have a good full-time job plus a lot of side work and I'm planning on quitting in the next month or so as the thrill of the discount has long worn off.

    That said, I have no problem being very open and honest about Best Buy and my experiences there.

    In regards to the iPad situation, I haven't been in since this issue came up and won't be in for awhile, so I don't really know what the buzz is on this matter exactly. I do know that they wouldn't put a freeze on selling new iPad 2 stock if they regularly had it for a random promotion, if only for the very reason that many think caused the initial problem: quota.

    I'm betting 1 of 2 things happened:

    1) They did indeed get in trouble with Apple for something. Sure, it's possible, and it's the easiest reasonable conclusion. I don't know why this would be though, and I'm skeptical about the whole hording thing. And again, this is coming from someone who has access to the inventory systems and all the places that would hide "horded" iPads. Plus, I have a good enough relationship with multiple managers (ones who know the score about Best Buy in an objective world...) who would be honest about this with me.

    Generally speaking, when they say there are no iPads for sale, there are no iPads for sale. It's really that simple. Demand is real, and supply is lacking. When we have them for sale, they're in the cages, and this would occur after passing through the pre-order system. White Verizon iPads tend to be the ones most often available, usually just a couple, and they're gone almost immediately all the same.

    Another factor in the equation though is processing shipments. I saw someone noted that after an open-box controversy between two customers, the manager was able to procure a new iPad 2 for a disappointed customer when apparently there were none for sale. Well, there probably weren't. He either bumped someone back on the pre-order list to be nice to the pissed off customer in the store or perhaps a shipment came in on the truck that had yet to be processed and he worked it out with the ops team to get them to process one so he could get it out. Oftentimes the managers do actually try to make the customer happy, even if it's somewhat unreasonable. The ops guys have their procedures, and it's rarely slimy in intent so much as rooted in overall efficiency, so sometimes a shipment won't go to the floor for sales until the next day because the processing takes time. If the manager pushes to work something out in that situation, the manager is doing you a favor and pissing off some ops guys to do so.

    Anyways, on to the 2nd scenario...

    2) This is what I'd really venture to bet is the problem: the pre-order system is a huge mess. It was a rush job authorized by corporate at the last minute and handled by less-than-informed employees who were also in a rush. From day 1 it was clear that problems were going to creep up, and they absolutely have. Nobody in store is happy about it. The employees don't like telling customers that they have to wait on a pre-order list, they don't like the 48 hour pickup window, they don't like having to deal with customers pissing and moaning and crying about conspiracy theories when only a 64 GB white Verizon iPad 2 is available once in a blue moon when a pre-order turns it down. It's not fun, for anyone, and unfortunately, there's nothing we can do about it.

    So what I'm guessing is really happening is that Best Buy is just digging out of this pre-order mess as fast as possible and skipping anything else until they get past the ramifications of a stupid decision. Considering there's little to skip seeing as supply is so low and we rarely have the most in-demand models available anyways, it's easier for them to just bow out of this for a couple of weeks and in a sense re-launch the normal sales when supplies are less constrained and they don't have a stupid pre-order process hanging over their heads. It's a cut and dry move that will allow them to gear up again in a more normal, focused way. Considering how things have gone there in the last month in dealing with anything iPad related, this might be the best decision for them.

    All in all, Best Buy is Best Buy: a brick and mortar retailer lost in an internet-connected world. Best Buy isn't nearly as evil as they are lost and longing for the 20th century. Sure, there's a lot of margin on accessories, but it's because there's more often than not no margin on anything else. They don't make much money at all on TV's and Computers anymore. If they're on sale, and at Best Buy, almost everything is always "On Sale," it's likely at cost or within a few dollars of cost. There's little margin in the shrinking physical media world either. The only departments with major products that have margin still are appliances and for certain stores, musical instruments. This is why Best Buy will likely be dead in 5 years if they don't drastically change their business model. They did a better job at adapting to the new world than other electronics chains, but they haven't done nearly enough. It's not an easy business at this point though as it has as much to do with dealing with suppliers suffering the same pinch and customers who want to have it all but don't want to pay for it.

    Also, in regards to stupid employees and sleazy mangers, yeah, they do exist. But more employees know their stuff than you might think. And there are quite a few managers who actually do care about trying to do a good job and help the customer.

    As far as the employees, the biggest shock to me after working at Best Buy was realizing that so much of the supposed employee ignorance has more to do with incessantly having to dumb things down to the most absurd of levels with customers. 90% of the people who come in are nice people who just don't know much of anything about what they're buying. You have to learn to communicate on their level and not over-complicate things for them. It's easy to get stuck in that default mode and you have to actively snap yourself out of it on the rare occasion when you get customers who can actually hold their own in a conversation about the technology. And make no mistake, it's a huge relief for most of us when that happens because most of us that work there actually are pretty excited about the technology.

    Now on the other hand, sleazy managers and supervisors can screw so much of this up. While most of the employees aren't making a career out of working at Best Buy, the sups and managers typically are on some level at least, and it takes a certain, umm, level of person to get, err, stuck, yes, at that level if you know what I mean. There's a lot of inconsistency in these types of people. If you get good ones though, they tend to hire good employees and foster a good environment for customers. My store has good management. It's the only thing that makes it remotely tolerable to me. The employees actually know their stuff and are honest with the customers. They also work as a team because the management pushes it and thankfully we don't have commission to muck things up. And customers do love us for it. You'd be shocked by how often a selling relationship turns into a friendship practically at our particular store. We get invited out after work all the time. Honesty goes a long ways, and when you're helping people save money by making sure they make a smart decision for their needs, it goes a long ways. And our managers are objective enough (and not locked into Best Buy corporate brainwash mode) to know that the only thing Best Buy has to offer over Amazon is the possibility of a good customer service experience. They do all they reasonably can to ensure that it happens.

    But again, this simply isn't the case everywhere at all, and it so often boils down to the luck of the draw on management. Good managers hire good people leading to good teams leading to generally happy customers and good sales. Bad managers hire their dumb friends, play games with customers, lie, cheat, and usually they don't put up good numbers.

    At the end of the day though, the good stores and the bad stores are equally screwed because the industry is a mess, the world is changing, and Best Buy corporate utterly and completely lacks the talent and leadership to be innovative in the 21st century. They refuse to reasonably acknowledge change, they're too scared to piss off manufacturers who have lines all across the store that vary dramatically when it comes to success and quality, and they're wildly inconsistent and disorganized with their processes and as they put it, "solutions." As said, if things don't drastically change, and I don't believe they will without a major shift in leadership, they'll be dead in 5 years. It's a sinking ship. I'll be happy to be out of there.

    Again, I don't think they're near as evil and corrupt as they are just lost. When you're lost, things can get confusing real fast. Bear in mind that oftentimes when employees appear aloof, they're probably confused because corporate changes things all the time and does little to help keep us informed of these changes. Also, don't mistake conspiracy theories for sheer stupidity. Like we saw in this whole conversation, people will say some wild things. It's easy to think it from the outside. I can assure you from the inside, that oftentimes what looks like scheming and maneuvering is really just disorganization, stupidity and/or confusion due to the muddled processes and the ever-foggy way in which corporate outlines these processes.

    I don't blame people for not liking Best Buy. I don't like them either. Just go easy on the guys on the floor and in the back. Unless they're the total goof-off employees which do exist, what you're pissed about is probably not their fault at all.





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  • vincenz
    Apr 15, 05:23 PM
    Ah, an English major. Kudos.

    How'd you guess?! Is it that obvious?





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  • Kissaragi
    Mar 16, 08:54 AM
    Interesting points here...

    Apple also purposely leaves out things in their devices (iPad, iPhone) so that they can make tons of money off it, release a new device with all the features they left out and make a ton of money off that too...

    Only people with tinfoil hats on believe that.





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  • MyDesktopBroke
    Apr 11, 03:59 PM
    Anyone who says that is taking the mickey. As a mac user of over a decade I can say I'm quite happy that I can run Windows 7 on my mac.

    People on both sides of the OS war (or the console war, or Pepsi/Coke war, or the Marvel/DC war, etc.) are either trolls or severely lacking in the "life" department.





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  • Broojo02
    May 2, 09:23 AM
    Kinda glad about this, the new sliders did look awesome and very iOSy but the slight delay in seeing a switch between two different states with the animation, especially between two areas far away could be a bit annoying and time consuming. We are only talking like 1/2 a second max probably but that is still something compared to the instant response of having a simple button.





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  • SevenInchScrew
    Mar 11, 04:43 PM
    Transition.

    The industry is undergoing a massive paradigm-shift, thanks to Apple.
    I thought they "redefined" computing? How can it be definite if it is still in a "transition" phase?





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  • Jcoz
    Mar 17, 12:29 PM
    bunch of haters. In a society where our own government is the biggest crook of all , you all have the nerve to jump down this guy's throat because of someone else's mistake!?!?

    Plus, if you have ever been to a best buy, employees jump on and off registers all the time without logging off first. They will never know which employee did it.

    also consider that this was this guy's karma coming back to him. He did good and now he is getting rewarded.

    Plus if this cashier is dumb enough to mistake $230 for $500 plus tax then does Best Buy really want him working register and relying on customer honesty to save his job?

    I say, im glad you got an iPad2 for $230. ENjoy it because it will probably never happen again!

    Yah the OP didn't bring any of these "haters" forward by making this thread....

    I mean, WTF did the OP really expect the reaction to be?

    A standing ovation? Fedex'd cookies?





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  • Chundles
    Sep 12, 01:15 AM
    I really don't care anymore...tomorrow will probably follow a familiar formula - some disappointments, some bullseyes.

    This is what I want after seeing the infamous "cube with a handle" patent that surfaced earlier this week:


    That's just a continuation of the old cube patents - keeps anyone from copying Apple. The old cube had a handle too you know.





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  • Much Ado
    Oct 29, 06:50 AM
    "If they Hardware worked with any software, it would not be so easy to use"
    "It would also not work so well"


    Sorry, but that doesn't really make sense.





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  • Cutwolf
    Mar 17, 11:51 AM
    http://i96.photobucket.com/albums/l178/akg0186/b98a24ee.png

    Nope, because I left LSU with my character intact.

    u mad?





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  • Luis
    Jan 11, 10:17 PM
    I still like Engadget better. And after this, It'll probably be only Engadget that I continue to read.





    august calendar 2012. august calendar 2012. calendar august 2012. calendar august 2012. ChrisTX. Apr 11, 09:22 PM. Why wouldn#39;t Apple also just release a VZ iPhone 5 in June/July
  • august calendar 2012. calendar august 2012. calendar august 2012. ChrisTX. Apr 11, 09:22 PM. Why wouldn#39;t Apple also just release a VZ iPhone 5 in June/July



  • superfula
    Apr 29, 06:54 PM
    NT 4 and Windows 95/98 don't use the same kernel at all. They might share the GUI sub-system (actually, it's called the Win32 sub-system, which is probably what Windows Team blog is referring when referring to API versions, since Win32 is the Windows API) (and yes, I know the 64 bit version is called Win64, just like the 16 bit version was called Win16), but they do not share the same architecture/kernel at all, which Smitty inferred. So no, Smitty wasn't right at all, is use of the word kernel was wrong and confusing.

    Read my post. I didn't say he was right about them being the same kernal. I simply said he was right about the naming conventions.

    The version in question isn't simply the gui version number, but the code base version as a whole.

    Anyway, the only way it makes sense again is Windows NT releases. I doubt the Windows Team Blog are in on marketing meetings. ;)

    The only way it makes sense is by using the actual version numbers that MS gave us, which are quite easily found. ;) Not only in Windows but in several sources through the net. I'll believe the info MS gives us vs someone from macrumors.





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  • yg17
    Sep 12, 10:36 AM
    ...I know the media invite says "It's Showtime" and we know what the connotation is for that. But I find it interesting that the theater where the event is being held is done up with huge silhouette iPod ads, which doesn't really fit the "It's Showtime" theme, unless the new true video iPod is also going to be announced in conjunction with the movie download service. :confused: :confused: :confused:


    I think the true video iPod is pretty much guaranteed to be released today.





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  • hob
    Jan 9, 03:59 PM
    Sorry guys. After all that, I got a little lost in myself and made a stupid post.

    Sorry sorry sorry!





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  • rockthecasbah
    Sep 7, 10:02 PM
    And he sucked.
    here here! kanye is garbage like 97% of rap / hip hop currently out.





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  • EricNau
    Nov 24, 01:24 AM
    Looks like it's up and running now. :)





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  • MattSepeta
    Apr 27, 01:50 PM
    Very nice of you. Much appreciated. It so rarely happens here.

    I really never meant to come across as having any sort of problem with or thinking anything less of transgendered people.... But I can understand how Mord would get that impression given some of the previous posts in the thread...





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  • twoodcc
    Oct 3, 12:19 PM
    i guess the countdown starts about now :).

    hard to believe its been nine months since macworld 2006.

    yes it is. looking forward to hear the keynote though. i love those things :)

    i really think the iphone will be announced





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  • obeygiant
    Apr 16, 06:58 PM
    Well have fun Lee!

    Meanwhile here's a clip about the honey badger (http://www.youtube.com/watch?v=4r7wHMg5Yjg).





    Full of Win
    Mar 28, 02:54 PM
    It's a hell of a lot easier updating your apps and re-installing applications through the Mac App Store than any previous method. You don't have to check every single app on your machine to see if it's updated, nor do you have to go to the developers website if they don't have an automatic updater or even a manual updater.

    I'll give it does have advantages. I don't think I would agree that it is "a hell of a lot easier", as most apps have an automatic updater or some mechanism to make you aware that an update is available.

    The Mac App store updating mechanism is flawed, at least in my experience. For example, a few days ago the Mac App Store did not detect that I had the app Awaken 4 on my mac, even thought they host Awaken 5 on the store. I had to go to the developers website and download Awaken 5 and then update it the old fashioned way.





    Platform
    Jan 9, 03:12 PM
    Where is it...:o

    C'mon Apple...put it up on your servers :cool:





    HelloPanda
    Apr 16, 06:53 PM
    How does Gnome 3.0 on Linux compare to the new UI in OSX Lion?

    I've been playing around with Gnome 3.0, and it seems like the designers have a similar philosophy about desktop navigation.


    Gnome 3.0 Preview (This is not my video):
    http://www.youtube.com/watch?v=joBXc3IGRBw





    sn
    Apr 26, 04:42 AM
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_2 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8H7 Safari/6533.18.5)

    I think the image has been played around with a bit but I don't know if that means it's definitely fake. It looks like everything in the image (hand, keyboard) are so brightly lit that the screen on the phone would have to look a lot more glarey/reflective/shiny than that. Unless the new screen is also a lot more matte. But it doesn't look right to me. Or maybe it's paper like a few people have suggested.

    Edit, just realised the screen is obviously not more matte after looking at the second picture. I refuse to believe those are the same screens! Definitely suspicious...

    I also believe that, as someone has suggested, the handset might be a tad smaller rather that the screen being bigger.





    orangerizzla
    Apr 6, 10:42 AM
    Any chance we could have a App to showcase all the best Flash Banner adverts?

    Oh no, hang on a minute... ;-)